FAQ

Frequently Asked Questions

Personalisation

How do I personalise my gift?
Add your details (name, date, photo or message) in the personalisation fields on the product page before adding to cart. Please double-check spelling — items are produced exactly as entered.

Can I see a preview before it's made?
[State whether you provide a digital proof for approval, and the turnaround if so.]

What photo quality do I need?
For photo gifts, upload the highest-resolution image you have (ideally [X] px or larger) for the sharpest result.

Orders & Production

How long until my order is made?
Personalised items are made to order, with a production time of approximately [X business days] before dispatch.

Can I change or cancel my order?
Because items are personalised and made to order, please contact us within [X hours] of ordering — once production starts, changes may not be possible.

Shipping

Where do you ship and how long does it take?
Full details are on our Shipping & Delivery page.

Returns

Can I return a personalised item?
Personalised items are made just for you, so they can't usually be returned unless faulty or damaged. See Returns & Exchanges.

Still need help?

Reach us via our contact page and we'll get back to you within [X business days].